Privacy Policy

Last updated: November 1, 2026

TAP is a ride app for Cap-Haïtien. This policy explains what we collect when you use TAP as a rider or a driver, why, and the choices you have.

What we collect

• Account: your name, email address, phone number, password (handled by Google Firebase and never seen by us) and, if you add one, a profile photo.
• Location: riders: your location while the app is open, to set the pickup and show nearby drivers. Drivers: your location while you are online, including in the background, so riders can follow the car and you keep receiving ride requests. Location is not collected when a driver is offline.
• Rides: pickup and destination, fare, payment method chosen (cash, MonCash, NatCash), times and the status of each ride.
• Drivers: the driver application (name, phone, vehicle details, plate number and the documents you provide) and the driver wallet: recharges, commissions and balance.
• Chat: the messages you and your driver or rider send each other during a ride.
• Safety reports: when you report someone or a crash: the reason, your note, your location at that moment and the last messages of the ride chat. Ratings and blocks are kept too.
• Payments: for MonCash and NatCash, the amount and whether the payment went through. You pay on the page of Pay'm (Plopplop), a Haitian payment provider; TAP never sees your wallet PIN or account details.
• Device: a notification token so we can send ride updates, and your language setting.

How we use it

• To match riders with nearby drivers and show each one where the other is during a ride.
• To send ride notifications (driver found, arrived, trip finished).
• To review driver applications and keep the driver wallet accurate.
• For safety and support when something goes wrong with a ride: the TAP team reads reports, can suspend accounts, and is reached at once by email.

We do not sell your data and we do not use it for advertising.

Who we share it with

• The other person on your ride: a rider sees the driver's name, photo initials, vehicle, plate and live position; a driver sees the rider's name, phone number, pickup and destination.
• Service providers that run TAP for us: Google (Firebase for accounts and data, Google Maps, Gmail for confirmation codes and safety reports), Pay'm (Plopplop) for MonCash and NatCash payments, OpenWeather (only the pickup point, to check for rain), Apple and Expo (notifications and app updates).
• Authorities, only when the law requires it.

How long we keep it

Your account data is kept while you have an account. Ride and driver-wallet records are kept as accounting history, as required for payments and disputes.

Deleting your TAP Ride Haiti account

In the app, open Settings → Delete account and confirm with your password. Your account, profile and driver application are deleted permanently.

Can't open the app? Email support@tapridehaiti.com from the email address on your account, with the subject "Delete my TAP account". We delete it within 30 days and reply to confirm.

What is deleted: your sign-in, name, phone, email, profile photo, saved places, payment numbers and driver documents. What is kept: ride and driver-wallet records, without your profile, for up to 5 years as accounting history for payments and disputes.

Children

TAP is not intended for children under 13 and we do not knowingly collect their data.

Contact

Questions about your data: support@tapridehaiti.com · +509 3947 5914